Privacy Policy

Effective Date: July 25 2025

At The Pocket Espresso Bar, your privacy matters to us. This Privacy Policy explains how we collect, use, store, and protect your personal information when you interact with us — whether it’s through our website, social media, promotions, or in person.

1. What We Collect

  • We may collect the following personal information:
  • Your name
  • Email address
  • Phone number
  • Postcode
  • Booking and reservation details
  • Responses to promotions, competitions, or surveys
  • Order preferences and feedback

We only collect information that you voluntarily provide — for example, when you make a booking, enter a competition, sign up for updates, or interact with our social media campaigns. We may use postcode information to better understand where our customers are coming from and to tailor promotions to our local community.

2. How We Use Your Information

  • We use the information we collect to:
  • Confirm bookings and orders
  • Send you updates, special offers, or event invitations (via SMS or email)
  • Respond to enquiries or feedback
  • Improve our products and services
  • Run promotions or competitions you’ve entered
  • Understand customer trends and preferences (in a general, non-identifiable way)
  • Analyse postcode data to improve our local marketing and better serve our surrounding community

3. Who We Share It With

We do not sell your personal information to anyone.

We may share your data with trusted third-party providers that help us run our business — such as email platforms (like Mailchimp), SMS providers, or booking software — but only to perform services on our behalf. They are required to keep your data secure and only use it for the agreed purposes.

4. Your Rights: Reviewing or Deleting Your Data

You can request to:

  • View the personal information we have about you
  • Update or correct your details
  • Opt out of marketing communications
  • Ask us to delete your data

To do so, just email us at hi@thepocketespressobar.com.au and we’ll respond promptly.

5. Legal Requests

We may disclose personal information if required to do so by law or in response to valid legal requests (such as a court order or government investigation).

6. Changes to This Policy

If we update our privacy practices, we’ll revise this policy and update the “Effective Date” at the top. Significant changes will be communicated through our website or other contact methods where appropriate.

7. Contact Us

Got questions about your privacy or how your information is handled?

Email us: hi@thepocketespressobar.com.au
Or visit us at: The Pocket Espresso Bar, Moffat Beach QLD